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Trace And Access
- Non invasive methods, insurer approved
- Full written report and photos
- Nationwide coverage
- Fast response for urgent claims
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Trace and Access
Most insurers need proof of where a leak is coming from before they will approve repair work. We find it, confirm it, and give you the report.
Don't let your claim stall.
An escape of water claim usually cannot move forward until the source of the leak has been traced and confirmed. Our accredited engineers use non invasive methods to locate it quickly, backed by a full written report your insurer will accept.
Call 0208 066 0360 for a free quote.
What is trace and access?
Trace and access is the process of finding the exact source of a hidden leak, then accessing that specific spot to confirm it visually, before any repair work begins. It is usually required by insurers as part of an escape of water claim.
Speak with me today,
I’m here to help
By asking you a few questions either via phone or email I can immediately provide a realistic estimation of the cost.
Our trace & access treatment process
Step 1 Contact
Tell us about the claim and what has been noticed, and we will arrange a visit as quickly as possible, since most insurers expect prompt action once a leak is suspected.
Step 2 Quote
Using non invasive methods such as thermal imaging, acoustic detection and tracer gas, we narrow down where the leak is coming from without unnecessary damage.
Step 3 Cleaning
Once we are confident of the source, we access that exact spot to confirm it visually, keeping any opening up to the minimum needed.
Step 4 After care
We provide a full written report with photos and findings, ready to support your "escape of water" claim.
Emergency Hotline
0208 066 0360
Helpline open 24 hours a day, 7 days a week
When calling please have
the following ready:
- Your Name
- Company Name (if applicable)
- Site Postcode
- The problem you're having
- Email Address
Get a Quote
FAQs
Technologies used
Will you need to cause damage to find the leak?
Our methods are non invasive by design, so we aim to trace the leak with minimal disruption, only opening up the confirmed location once we know where it is.
What methods are used during a trace and access investigation?
We use thermal imaging, acoustic listening equipment, tracer gas and moisture meters, choosing whichever combination suits your property and the type of leak.
Estimates and charges
Will my insurer cover the cost of trace and access?
Most "escape of water" policies cover trace and access as part of the claim. Check your policy documents or ask your insurer directly.
How much does a trace and access investigation cost?
Pricing depends on the size of the property and how the leak is behaving. Call 0208 066 0360 or email contactus@icecleaning.co.uk for a quote.
Booking the clean
Do I need to arrange this myself, or will my insurer do it?
Either is possible. Some insurers arrange this directly, while other policyholders book it themselves and submit the report as part of their claim.
How quickly can you carry out a trace and access investigation?
We aim to respond quickly, often within the same week, since insurers usually expect prompt action once a leak is suspected. Call 0208 066 0360 or email contactus@icecleaning.co.uk to check availability.
On the day
What happens during the visit?
Our engineer will inspect the property, use detection equipment to narrow down the source, and access the confirmed spot to check it visually.
Customer care
What do I do with the report once I have it?
You can submit it directly to your insurer or loss adjuster as evidence to support your "escape of water" claim.
Our experts can arrive on site within 60 minutes
- COVID-19 secure
- Nationwide coverage, available 24/7
- Able to arrive within 60 minutes of your call
- Free survey provided prior to quotation
- Emergency response team
- Offer a bespoke service designed to suit all your needs
- All technicians hold professional health and safety qualifications, including BICSc, IOSH, IPAF & Safe Contractor
We’re fully accredited
We place best practise, professional expertise and health and safety at the core of our business. We’re fully compliant with all legal obligations. You can view a list of our accreditations below, or visit our Health & Safety page for more information.
Why trace and access matters
A proper trace and access investigation:
- Gives your insurer the evidence they need to approve a claim
- Avoids unnecessary damage from guesswork
- Confirms the source before any repair work starts
- Can speed up a claim that is otherwise stalled
Where hidden leaks commonly need tracing
We regularly investigate leaks in:
- Under kitchen and bathroom floors
- Behind walls with concealed pipework
- Around baths, showers and toilets
- Below ground, in supply or drainage pipes
Our 6-stage trace and access process
Every investigation follows the same thorough process:
- An initial call to understand the claim and what has been noticed
- A non invasive survey using thermal imaging, acoustic detection, tracer gas or moisture meters
- Precise tracing to pinpoint the exact source
- Access to the confirmed location, to visually confirm it
- A full written report with photos and findings, ready for your insurer
- Repair work, or a handover to whoever is managing the claim
Call 0208 066 0360 or email contactus@icecleaning.co.uk today. We can usually give you a quote from a quick chat about your claim, and get an engineer to you fast.
