Flood Restoration for Domino's Pizza

Thursday 15th February 2024

Ellen Warren

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In 2021, a Domino's Pizza shop in London faced an unexpected disaster when a burst sewage pipe released blackwater, flooding the premises. The incident damaged and contaminated the shop's basement, including critical areas such as the bathroom and cleaning facilities.

In the aftermath of this unfortunate event, our team at ICE Cleaning stepped in to conduct a comprehensive flood restoration service, ensuring the prompt recovery of the business.

The Challenge:

The presence of blackwater posed a complex challenge, affecting the structural integrity of the basement and contaminating crucial operational areas and supplies.

The scale of the damage extended beyond the physical space, with contents such as takeout boxes, drinks, and containers contaminated by the floodwater.

The challenge was in removing the excess water, decontaminating the area, and restoring the premises to meet strict health and safety standards. As this was one of the many stores of the business, we had to restore it as quickly as possible.

The Solution: Flood Restoration Services

Our team’s swift response to the crisis started by pumping out excess and standing water from the affected areas. This step prevented further structural damage and laid the groundwork for the restoration process.

The cleaning and sanitisation phase involved the use of biocide and anti-microbial solutions to eliminate contaminants and mitigate health risks.

Every surface and item within the affected areas underwent thorough cleaning and disinfection, ensuring the eradication of harmful pathogens and bacteria.

To address potential airborne contaminants, we utilised fogging techniques to eliminate mould spores and other bacteria lingering in the atmosphere.

This innovative approach ensured a comprehensive sanitisation of the environment, safeguarding the health and well-being of staff and customers.

The final step in the restoration process was the implementation of a drying programme to remove residual moisture and prevent the onset of mould growth.

Through strategic drying techniques, our team ensured that the premises was restored to a visually clean state and rendered safe for working conditions.

Our highly skilled professionals executed the flood restoration process with precision and efficiency, using industry-leading techniques and equipment.

The coordination and thorough attention to detail ensured that every aspect of the restoration was carried out to the highest standards, leaving no room for compromise in quality.


This collaborative approach fostered trust and confidence in the restoration process, reassuring Domino's Pizza of ICE Cleaning's unwavering commitment to excellence.

The culmination of ICE Cleaning's efforts resulted in the successful restoration of Domino's Pizza shop, allowing the store to resume operations swiftly and safely.

The comprehensive flood restoration service not only addressed the immediate aftermath of the sewage pipe burst but also ensured the long-term integrity and cleanliness of the premises.

Zoe Dunning

Zoe Dunning

Sales Representative

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