Operations Executive

Reports to: Operations Manager


Overall responsibility and purpose of roleTo support the Operations team by providing administration and planning support as required by the team, in order to keep the operational business running smoothly.


Key Responsibilities:

  • Co-ordinate all activities that affect operational decisions and business requirements – eg, stock, vehicles, technicians, sub-contractors.
  • Handling queries from clients as appropriate
  • Responsible for all job scheduling, fully utilizing the CRM (Big Change) System.
  • Plan, schedule and review workload and manpower to ensure targets are being met on a cost effective & profitable basis.
  • Manage stock control and check inventory records are accurate and update as appropriate
  • Provide guidance to Technicians about creating a detailed work schedule based on strict timelines.
  • Communicate any changes in delivery dates to relevant parties.
  • Purchase materials and services required for job delivery in consultation with Operations Manager.
  • To carry out any other tasks as may be reasonably requested of you by the business to meet its ongoing needs and those of the customer


Person Specification:

Essential skills and experience:

  • Experience in a similar role
  • Ability to work under pressure and to tight deadlines 
  • Excellent organisation skills 
  • Solid and confident communication skills – written and verbal
  • Good IT skills including office 365 and CRM system experience


Desirable skills and experience:

  • Microsoft (Word, Excel & Power Point)
  • Operational background will be an advantage



£20,000 - £25,000 depending on experience 


How to apply

Please send a covering email and your CV to our Head of Operations Dan Louder - [email protected]

0208 066 0360Open 24/7

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